Requires TQM Wheel End Training Part 1
The principles to be recognized in support of this program are:
It is the policy of STEMCO to maintain and practice the highest possible standards of business ethics, professional courtesy, and competence in all dealings with suppliers or potential suppliers. In this regard, the following will be observed when dealing with suppliers, their representatives, or potential suppliers:
STEMCO’s suppliers are a natural extension of a company’s own resources. It is the responsibility of both STEMCO employees and supplier representatives to work to maintain the goodwill and reputation of STEMCO, to develop and maintain good, honest relationships between the company and supplier. The following guidelines are the standards of purchasing practice STEMCO follows and are recommended by the Institute for Supply Management:
To assist suppliers in gauging their performance, STEMCO will compile and may distribute “Supplier QA/OTD Performance Reports”. These reports quantify each supplier’s quality performance and the overall replenishment efficiency of the ordering system, based on established criteria.
Supplier performance is also evaluated based on:
A delivery performance “credit” is applied to each shipment received during a particular month with a due date falling within that month. OTD is the percentage of on-time deliveries.’
If a Supplier remains consistently Unacceptable, in either quality or delivery, it is expected that they are in contact with the relevant department within STEMCO on plans to move to the Acceptable or Excellent level. Failure to provide adequate plans or achieve acceptable levels of improvement will be cause for STEMCO to consider the supplier for replacement.
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